Privacy Policy

Last updated: [Insert date]

Electrik Collective Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us.

1. Who We Are

Electrik Collective Ltd
Based in Grantham, Lincolnshire, United Kingdom

Electrik Collective Ltd was formed in 2010 by Paul Jarman and Helena Robertshaw and specialises in the installation of solar panels and battery storage systems. We believe renewable energy should be affordable and that arranging an installation should be straightforward.

If you have any questions about this policy or how we use your data, you can contact us via the details on our website.

2. What Information We Collect

We may collect and process the following information:

• Your name

• Your email address

• Your phone number

• Your address (if provided)

• Any information you submit via contact forms, quote requests or emails

• Technical information such as IP address, browser type, device information and pages visited

3. How We Collect Your Information

We collect personal data when you:

• Fill in a form on our website

• Contact us by phone or email

• Request a quotation or further information

• Browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotations

• Communicate with you about our services

• Arrange site visits or installations

• Improve our website and services

• Meet legal or regulatory requirements

We only collect data that is necessary and relevant for these purposes.

5. Lawful Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Consent – where you have actively contacted us or submitted a form

• Legitimate interest – to respond to enquiries and operate our business

• Legal obligation – where required by law

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

Your data is stored securely and only accessed by those who need it to carry out their role.

7. How Long We Keep Your Data

We only keep your personal data for as long as necessary:

• Enquiry data is retained for a reasonable period to allow follow-up

• Customer data may be retained for legal, accounting or warranty purposes

When data is no longer required, it is securely deleted.

8. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties only where necessary, such as:

• Website hosting providers

• Email or IT service providers

• Legal or accounting professionals

All third parties are required to handle your data securely and in accordance with data protection laws.

9. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

Cookies help us understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings.

10. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict processing

• Withdraw consent at any time

To exercise your rights, please contact us using the details on our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “last updated” date will be revised accordingly.